Once a package leaves our facilities it becomes the responsibility of the shipping company and the customer; a package tracking number will be emailed to the customer and the package can be tracked online via the shipping company’s website. Shipments containing glass or ceramic items are subject to coverage by the shipping company for loss but not for damage.
Weeds Glass & Gifts does not accept returns or refund purchases.
We understand that most people require discretion. So, we use generic prepaid Xpress envelopes to package items. We carefully secure and bubble wrap all glass and/or fragile items for maximum protection, and secure each piece additionally with packing filler to ensure minimal movement during transit. Additionally, we take a photograph of each order before we ship, to ensure its condition.
We charge a flat rate of $20 per delivery, and is free on orders over $220.